ABCs of Relationship Selling |  | Author: Charles Futrell
Publisher: McGraw-Hill/Irwin
Category: Book
Buy New: $105.00
as of 9/9/2010 00:13 CDT details
New (22) Used (17) from $100.65
Seller: tonytext
Rating:  5 reviews
Sales Rank: 64967
Media: Paperback
Edition: 11
Pages: 576
Number Of Items: 1
Shipping Weight (lbs): 2
Dimensions (in): 9.9 x 8 x 1
ISBN: 0073404845
Dewey Decimal Number: 658.85
EAN: 9780073404844
ASIN: 0073404845
Publication Date: January 19, 2010
Availability: Usually ships in 1-2 business days
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Product Description
ABC’s of Relationship Selling through Service 11e trains readers on a specific, yet generic, step-by-step selling process that is universal in nature. This edition presents a sales process or system in a logical sequence, more than any other text in the market: from planning and the approach, to closing and follow-up for exceptional customer service. The goal of this text has always been to demonstrate to students the order of steps within the selling process; provide numerous examples of what should be in each step; and how the steps within the selling process interact with one another. This market leader text brings a comfortable and familiar approach to the Selling discipline.
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| Customer Reviews:
 ABC's of Relationship Selling October 10, 2008
Casey Cody
1 out of 1 found this review helpful
Very good to use. Some of the information they include are no-brainers but it's nice to be reminded of it. Also, it includes situational stories that are great for class discussions.
great service March 1, 2010
Jordan Vosti
0 out of 1 found this review helpful
this book was exactly the way described by the seller. the seller also got it shipped to me very fast
 ABC's April 5, 2000
5 out of 5 found this review helpful
This book was very easy to read and very informative. Like many of theses "selling" books the aucthor had the problem of over simplyfing several issues, however I still learned alot. I can honestly say, I am a much better and more confident sellsman today because of this book, which I guess was its purpose.
text book September 20, 2009
C. Rentz
1 out of 2 found this review helpful
Great service, came fast..was in better condition than the used book I found on campus!
THANK YOU!
Selling February 23, 2010
Amanda Mordhorst
0 out of 1 found this review helpful
Took awhile to receive the book...but it was in great condition just like the description said!
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